See what our customers have to say. We invite you to leave a review and feedback - we value your opinion to help us provide better service to our customers.
00:58 09 Apr 21
Alex delivered my new bright and shiny Nolan Propane tank/fuel with a smile. Friendly and professional. From start to finish working with Nolan Propane couldn't be more pleasant. AND NO stupid lease fees, NO stupid "restocking fees" and a significantly lower price for fuel than the propane company I had been with for years in some form or another. [Begins with a P, ends in an o] This is a family run business. Thanks to all of you for your help and your service.
01:37 27 Mar 21
I am proud to say as one of the owners, I am proud to be part of this family owned business! We care about our customers and customer service is our number one priority!
23:06 03 Mar 21
Nolan has been a Godsend!! And we say that without hesitation or exaggeration! They literally saved us from a dire (miserably cold) situation. We contacted Nolan on Saturday afternoon, within 5 minutes John called us back (how nice to have a Local friendly guy to talk to), and within 12 hrs they were at our house, at 9 AM on a Sunday morning no less! Their pricing is more than fair, and again we cannot emphasize enough as to their Exemplary Service! Today we called the office to “officially set up our account,” and the staff was equally as friendly as John was. They seem to appreciate our business and genuinely care, like the way it used to be, old-school customer service, nothing better! We Highly Recommend them! Call them Now, you won’t be sorry!
14:38 23 Feb 21
Wow! Putting to shame the large faceless provider we have sadly used for too long! Quick friendly installation. Professional on the phone and in person. Better prices. And a local/family business. So glad to have switched!
16:01 19 Feb 21
12:58 10 Feb 21
Literally never had a problem with Nolan.Dont pay attention to the bad reviews.Always hear good things about them.Been with them for years.Very professional with the best customer service.You call they are there period!-Alex.
23:18 10 Jan 21
These folks went above and beyond.
19:44 31 Dec 20
Hello...I just wanted to give a shout-out to you and your crew. I was a Nolan customer for a few years until I moved into my current home last year. At that point the house was set up with a competitor and I just stuck with them. For the last month and a half, I’ve run out of propane and have fought to get timely propane orders to no avail, this terrible service despite having a credit on my account for delivery. This morning I called you at 10:30 for new service, explained the situation and was not expecting any service to happen as we have a holiday weekend. Your guys just left my house 1/2 hour ago, my furnace is running, I’m drying clothes in the dryer again and the tanks were installed and filled with propane within 3 hours time. THANK YOU, THANK YOU, THANK YOU!! I appreciate your speed and timelines, having heat again (sad a simple thing during the upstate NY winter should be so stressful) and the friendliness and professionalism shown by everyone I’ve spoken to today within the company. There’s a reason to stay with local companies and I plan on being a Nolan customer for many years to come. Again, thank you and my sincere wishes for a Happy New Year to all of you.
Shalom Bar H.
21:04 08 Dec 20
Best service!Matt is the best!
21:12 07 Dec 20
While I haven't been a customer for long, as Nolan is new to my area, their customer service is above outstanding. Everyone I have talked to or met so far has been friendly and helpful. I recommend them to everyone I know who uses propane.
12:53 01 Dec 20
I have two houses that I heat with propane. I had another company for both and was not happy at all with the service or lack of. I called Nolan to ask about switching, but could only do one immediately because I had a credit with the other company that could only be gotten in propane. Nolan came and looked at both houses for tank placement, etc. Gave me a price, and switched the one house immediately. They showed up when they said, with what they needed and were professional and courteous. We are now with Nolan for the second year at the one house and have just switched the second house over to Nolan. The tank installation was done in 3 days from my first call, propane delivery was made the next day as promised. They are a very good company that knows what customer service is. I would highly recommend them for your propane needs.
23:18 05 Oct 20
Higher than 5 star service. Nolan installed a new propane heating system in a very large house with challenging radiator placement and piping. Matt and his team were on time, courteous, patient, and skilled. They tackled this challenge and went above and beyond to locate cut pipes and reroute to ensure all radiators functioned properly. Once job completed my many questions were answered and I have no doubt service moving forward will be stellar. Thanks everyone!
Anthony J. Commisso S.
20:44 19 Jul 20
Nolan propane is the high bar when it comes to customer care.READ MOREI had tanks and a heater installed for my above ground pool in 2017.They got me set up promptly and efficiently. The price doesn't even match the level of service. It was well under my expectations even after I made multiple calls asking all sorts of questions. I'm surprised they didn't ask me to call their competitor and bother them. They were exceptionally patient. It might help that I'm a funny guy and entertaining.Since we also have a solar cover and try to conserve gas, only this year have we required a refill. The grounds gets wet where the tanks are located. When the tanks started to lean, they came out right away and fixed them.It is a family business who treats their clients like friends and family. Mr. Nolan is like the grouchy uncle and Rob and Matt your favorite cousins. Just kidding Mr. Nolan is great. FOR THE RECORD WE ARE NOT RELATED, I DIDN'T KNOW THEM BEFORE CONTRACTING THEIR SERVICE AND I'VE NEVER BEEN INVITED FOR DINNER.Gary and the ladies (I apologize that names escape me) are delightful and only add to the welcomed feeling.For any service their timing is astoundingly faster than what they tell you. The old adage promise less and deliver more has served this humble family well. I made a call that something was working and Matt wasn't certain they'd get their until the next day. I told him no rush. Well I am inept, but my wife diagnosed the issue and was going to fix it later in the day. However I thought I'd wait to make sure she could do it before calling to cancel. Since John, the tech who lives a half hour in the other direction had Friday off, he took it upon himself to come that very day showing unexpectedly. Even after it was something my wife could have fixed he stayed until the pool was back in action. I think he took pity on me for being a moron and my wife for being married to me. I won't reveal the price on the invoice for an hour service call, but trust me it was beyond kind. I should have them for dinner but I can't fit everyone in my house. I would like to highly recommend them, but I'm afraid they like the other customers more. They are solid since the year I was born. Even though they don't need me for a client, they keep me, and I can't figure out why?
10:56 02 May 20
Extremely professional team. They installed two fireplaces and a pool heater as well as installing tanks, lines and connections. All in one day. I would highly recommend to anyone that they use their services whether you are a new or existing customer. Thank you for a job well done!
13:10 18 Apr 20
We had a very bad experience with a different company. For two years we dealt with long waits for delivery, price gouging, having our tanks locked if one payment was late, and the worst customer service I've ever experienced. Finally fed up, we found Nolan and I only have rave reviews! Delivery is always faster than expected, the prices are consistent and fair, and the customer service is always friendly and eager to help. I love thiscompany. They keep us warm!
14:36 20 Mar 20
Service technicians Greg & John went above & beyond to repair & install my older model heating stove. Gary in customer service was friendly & helpful when scheduling service visits. They were able to get a hard to find part for the stove & successfully troubleshoot thermostat issues that arose. Very satisified with the work that was done.
19:03 13 Mar 20
My installation was timely and the installers were clean and courteous. They ensured I had no unanswered questions, great to deal with!
13:44 27 Feb 20
Purchased a ski/investment property in windham in August. Needed to remove old oil burner and and replace it . We decided to convert to propane. Called many companies for estimates, Nolan gave us a very competitive price and a quick window for completion. Matthew Nolan Pat, Frank and others did a great job, removed all the old rusted pipes/ boiler/ fuel tank. Installed a new Rinnai combo propane system. They said there might be future adjustments and they came back promptly to make adjustments. I highly recommend Nolan propaneMarc Cortes
02:18 24 Feb 20
Great service! On time deliveries, no complaints I would recommend Nolan to anyone.
23:28 23 Feb 20
12:40 01 Feb 20
Prompt professional service. I highly recommend Nolan Propane. I cannot say enough about their service. Lifesavers for my family.
23:24 15 Nov 19
18:55 04 Nov 19
amazing job to have
15:01 07 May 19
Great work by Nolan. Needed a new expansion tank as my old one was leaking and they came in and realized that they didn't have all the parts needed. Were able to jerry rig a replacement in until they could come back and properly install it. Did a great job and had my family warm again in no time.
14:58 07 May 19
They recently installed a full propane system from hot water to heating. Everything works great, very efficient, quiet and the staff was very professional. Very very happy with Nolan Propane.
19:05 01 Mar 19
Quite honestly, I can't say enough about Nolan Bottle Gas. We've used Nolan since moving here over 10 years ago, and have never found a reason to use any other for our propane. Robert Nolan and his staff are the best. Always there when we needed them and always more than fair. We've referred a number of friends to them and will continue to do so.
15:26 04 Dec 18
Thumbs up to Nolan Gas Inc for their satisfaction guarantee. I had called a few places for propane tank setup and propane, most of them never answered, scheduled out for weeks or took a day or two to respond. Felt like none of there companies were open for business. My attorney recommended Nolan Gas Inc to me and they were very responsive, on time, and kept their word all through the process, even going all out to meet a tight schedule. The price was fair and they delivered a quality service, I am forever grateful. I am rating this company because they are honest and can be trusted in terms of their service delivery. Thank you again A-1 for the great work you do.
02:24 02 Oct 18
Wicked fast semi-emergency response. Thanks Doug!
14:48 26 Sep 18
Never had a problem with Nolan.. Great Service and a wonderful team to work with.
20:41 17 Jan 18
Very polite and great service.
14:15 18 Nov 17
Very fast and polite service. Also, very reasonably priced. Thank you.
03:53 18 Nov 17
05:38 28 Jun 17
16:51 19 Dec 16
Nolan Bottled Gas serves our community very dependably.... Coeymans Hollow Fire Department
Greg Draiss: Greg's Lawn and Garden C.
21:55 28 Nov 16
Today 11/28 realize propane is down to 5-10% on tanksHave automatic deliveryCall NOLAN 8 AM- said ticket printed for delivery today- said would bump up auto delivery so would not be so low-said would bump me up for today's list for today's delivery.-get home from work 2:30 no propane-call again-told driver just re-filled would be there 1 - 1 1/2 hours-4PM no delivery-4:30 no delivery-call 3rd time-Mr. Draiss someone still delivering in your area- what about being told 1 - 1 1/2 hoursSo if you think my customer service encounters have improved.........NOT A CHANCE
21:52 05 Feb 16
Don't seem interested in helping. Each time I call, customer service is not helpful and aren't happy to help. They seem annoyed your calling. Website isn't helpful and payment online doesn't give information just what's due and bills in mail come really late and include no information. I wouldn't use them. Sure they have great service techs though.
16:58 20 Feb 15
The company has given me good service. They delivered when I asked with no issues. The drivers and office staff are friendly. A good company for me.
14:47 31 Jan 15
Nolan is always highly responsive and knowledgable when I have them service my mother's furnace or hot water. I find their rates to be competitive and their services have always been professional. I honestly have no idea why they have 1 star reviews on here, but I guess you can't make everyone happy. Thanks Nolan!